FAQ sur l’expédition et les retours intérieurs et internationaux
Domestic Shipping and Returns
Q: Can I ship my order to my P.O. Box?
A: Sorry, we don’t ship to P.O. Boxes.
Q: Can I ship to more than one location on one order?
A: There is a limit of one “ship to” address per order.
Q: Why didn’t I receive my order this weekend?
A: Shipments are delivered Monday through Saturday ONLY and is dependent upon product availability and order process time on customized items. Please be certain to give a physical ship to address (no P.O. boxes).
Q: Shipping transit times for domestic orders
A: Standard shipping can take between 7 to 10 business days from product availability.
Q: Shipping transit times for international orders
A: • International Economy – Up to 21 business days from product availability (depending on country).
• International Express – Typically take from 7 to 10 business days from product availability (depending on country).
NOTE: The recipient of shipments outside of North America will be responsible for paying duties and taxes (including VAT) upon receipt. Customs policies vary among countries, please contact your local customs office for additional information. All orders are charged in US Dollars, customer is responsible for exchange rate.
Customs charges are applied due to international trading standards/requirements and are not solely implemented by our shipping polices.
*Transit times do not include order processing times*
Q: How long will it take to produce my order before it ships?
A: All stock items, with current product availability, will fulfill within 1-3 business days.
Q: What if an item is out of stock?
A: If an item(s) is not in-stock at the time your order is fulfilled, the item(s) will be removed from your order and the remainder of your order will ship. You will receive an email notification upon shipment, referencing those items that were fulfilled, as well as those item(s) removed. The amount originally authorized on your payment will be adjusted accordingly and only reflect those item(s) fulfilled. To check on status of your order, login and go to your order in MY ACCOUNT or contact our support team.
Q: What is the policy on exchanges?
A: MONAT Gratitude is not able to accept exchanges. If you need a replacement, alternate size or item please purchase the new item and complete a return through the online portal below.
Q: What is the policy on returns?
A: MONAT Gratitude accepts returns of all merchandise (excluding accessories and Business Cards) purchased on the official monatgratitude.com website. Returns must be postmarked and mailed within 30 days of the original order delivery date and be unworn with tags attached. Final sale items are not returnable. Returns will be processed in 7-10 business day from receipt of returned items.
Q: What is the policy on refunds?
A: Approved returns will be refunded to the original form of payment.
If a purchase is made via multiple forms of payment, you may only be refunded for the maximum amount charged to each account/card.
Q: How to return an item?
A: If you are returning an order use the carrier of your preference and send it to:
Monat Global
10000 NW 15th Terr
Doral, FL 33172
United States
ATTN: Monat Gratitude Returns
Q: My order status is "UNFULFILLED", what does that mean? When will I be able to see some updates?
A: An "UNFULFILLED" status means your order has not been picked, packed, or shipped. You will be notified via email with tracking information once a label has been created in our system.
Q: My order status says "FULFILLED", does that mean that it has shipped?
A: A "FULFILLED" status means that YOUR ORDER HAS SHIPPED. Track your shipment to see the delivery status.
Q: My order status says "PARTIAL" what does that mean?
A: A "PARTIAL" status means that part of your order has shipped out and is still waiting on the other items to ship.
International Shipping & Returns
-Economy shipping can take up to 21 days.
-Express shipping can take up to 10 days.
-The customer is responsible for payment of all taxes and duties (including VAT) imposed by your country of residence upon receipt of package.
-All orders are charged in US Dollars, customer is responsible for exchange rate.
- All orders are processed within 1-2 business days.
-Shipping cost is not refundable.
-If you are returning an order use the carrier of your preference and send it to:
Monat Global
10000 NW 15th Terr
Doral, FL 33172
United States
ATTN: Monat Gratitude Returns
Gratitude n’est pas seulement ce que nous faisons; c’est qui nous sommes.
MONAT Gratitude est un mouvement grandissant d’agents de changement qui s’efforcent d’avoir un impact positif pour le bien commun. Depuis sa création en 2014, la Fondation MONAT Gratitude a évolué pour devenir un mouvement inspirant et un organisme de bienfaisance dont la portée s’étend de Sydney à Seattle, de Texas à Toronto, et de Washington à Warsaw. Que ce soit en faisant un don, en faisant du bénévolat ou simplement en montrant de l’amour et en apportant son soutien, aucune contribution n’est trop petite et aucun geste n’est trop grand.
UNE CULTURE DE GRATITUDE ET DE GÉNEROSITÉ
L’engagement de MONAT envers la création d’une culture axée sur la gratitude est la force motrice derrière notre mouvement. Nous avons nommé notre organisme de bienfaisance « Gratitude » pour exprimer notre profonde reconnaissance envers notre communauté incroyable. C’est cet esprit de gratitude et de générosité qui fait avancer notre mission, inspire des partenariats avec des organismes qui partagent notre état d’esprit et favorise le changement positif. Nos piliers, l’éducation, les enfants et les familles, sont les éléments qui sous-entendent nos efforts.
NOUS UNISSONS LE MONDE EN PASSANT À L´ACTION ENSEMBLE
Ensemble, nous réécrivons le récit de la manière dont les communautés unissent leurs efforts et se tendent la main les uns aux autres. La célébration de la bienveillance, des soins personnels et de l’action collective est au cœur de la Fondation MONAT Gratitude. En unissant nos efforts, en plus de faire une différence, nous unissons le monde grâce à la force transformatrice de Gratitude. C’est le temps de passer à l’action, et l’occasion de faire votre part est au bout de vos doigts.
NOTRE MISSION
Notre mission est de motiver et d’inspirer notre communauté à passer à l’action et à créer des changements positifs en collaborant avec des organismes visionnaires qui améliorent le monde dans les domaines de l’éducation, des enfants et des familles.
NOTRE VISION
Nous croyons que nous pouvons unir et inspirer le monde grâce à la la gratitude.
NOS PRIORITÉS
Nos priorités
« C'est le temps d'exprimer notre reconnaissance et de rendre la bonté aux autres. Nous devons nous assurer d'utiliser notre voix de la façon la plus sage et d'utiliser notre pouvoir pour autonomiser les autres. »
Lu Urdaneta, PDG
Voici notre Conseil d'administration
LU
URDANETA
MARC
LÓPEZ
JAVIER
URDANETA