Domestic & International Shipping/Returns FAQ
Domestic Shipping and Returns
Q: Can I ship my order to my P.O. Box?
A: Sorry, we don’t ship to P.O. Boxes.
Q: Can I ship to more than one location on one order?
A: There is a limit of one “ship to” address per order.
Q: Why didn’t I receive my order this weekend?
A: Shipments are delivered Monday through Saturday ONLY and is dependent upon product availability and order process time on customized items. Please be certain to give a physical ship to address (no P.O. boxes).
Q: Shipping transit times for domestic orders
A: Standard shipping can take between 7 to 10 business days from product availability.
Q: Shipping transit times for international orders
A: • International Economy – Up to 21 business days from product availability (depending on country).
• International Express – Typically take from 7 to 10 business days from product availability (depending on country).
NOTE: The recipient of shipments outside of North America will be responsible for paying duties and taxes (including VAT) upon receipt. Customs policies vary among countries, please contact your local customs office for additional information. All orders are charged in US Dollars, customer is responsible for exchange rate.
Customs charges are applied due to international trading standards/requirements and are not solely implemented by our shipping polices.
*Transit times do not include order processing times*
Q: How long will it take to produce my order before it ships?
A: All stock items, with current product availability, will fulfill within 1-3 business days.
Q: What if an item is out of stock?
A: If an item(s) is not in-stock at the time your order is fulfilled, the item(s) will be removed from your order and the remainder of your order will ship. You will receive an email notification upon shipment, referencing those items that were fulfilled, as well as those item(s) removed. The amount originally authorized on your payment will be adjusted accordingly and only reflect those item(s) fulfilled. To check on status of your order, login and go to your order in MY ACCOUNT or contact our support team.
Q: What is the policy on exchanges?
A: MONAT Gratitude is not able to accept exchanges. If you need a replacement, alternate size or item please purchase the new item and complete a return through the online portal below.
Q: What is the policy on returns?
A: MONAT Gratitude accepts returns of all merchandise (excluding accessories and Business Cards) purchased on the official monatgratitude.com website. Returns must be postmarked and mailed within 30 days of the original order delivery date and be unworn with tags attached. Final sale items are not returnable. Returns will be processed in 7-10 business day from receipt of returned items.
Q: What is the policy on refunds?
A: Approved returns will be refunded to the original form of payment.
If a purchase is made via multiple forms of payment, you may only be refunded for the maximum amount charged to each account/card.
Q: How to return an item?
A: If you are returning an order use the carrier of your preference and send it to:
Monat Global
10000 NW 15th Terr
Doral, FL 33172
United States
ATTN: Monat Gratitude Returns
Q: My order status is "UNFULFILLED", what does that mean? When will I be able to see some updates?
A: An "UNFULFILLED" status means your order has not been picked, packed, or shipped. You will be notified via email with tracking information once a label has been created in our system.
Q: My order status says "FULFILLED", does that mean that it has shipped?
A: A "FULFILLED" status means that YOUR ORDER HAS SHIPPED. Track your shipment to see the delivery status.
Q: My order status says "PARTIAL" what does that mean?
A: A "PARTIAL" status means that part of your order has shipped out and is still waiting on the other items to ship.
International Shipping & Returns
-Economy shipping can take up to 21 days.
-Express shipping can take up to 10 days.
-The customer is responsible for payment of all taxes and duties (including VAT) imposed by your country of residence upon receipt of package.
-All orders are charged in US Dollars, customer is responsible for exchange rate.
- All orders are processed within 1-2 business days.
-Shipping cost is not refundable.
-If you are returning an order use the carrier of your preference and send it to:
Monat Global
10000 NW 15th Terr
Doral, FL 33172
United States
ATTN: Monat Gratitude Returns
Gratitude is more than what we do: It is who we are!
MONAT Gratitude is a growing movement of global changemakers who strive to make a positive impact for the greater good. Since it was founded in 2014 by MONAT Global, the MONAT Gratitude Foundation has grown into a movement and nonprofit organization reaching from Sydney to Seattle, Texas to Toronto, and Washington to Warsaw. Whether through donating, volunteering, or simply showing love and offering support to those in need, no contribution is ever too small and no gesture too large.
A CULTURE OF GRATITUDE & GIVING BACK
MONAT's commitment to fostering a culture of gratitude is the driving force behind everything we do. We've named our charitable organization "Gratitude" to honor the deep appreciation we hold for our biggest blessing: our incredible community. Our focus areas—education, children, and families—are the cornerstones of our efforts.
UNITING THE WORLD THROUGH ACTION TOGETHER
Together, we're rewriting the narrative of how communities can come together and uplift one another. At the core of the MONAT Gratitude Foundation is the celebration of kindness, service, and collective action. We're not just making a difference; we're actively uniting the world through the transformative force of Gratitude. The time to act is now, and the opportunity to contribute is at your fingertips.
OUR MISSION
To motivate and inspire our greater community to take action and generate positive change by partnering with visionary organizations in the areas of education, children and families that are improving the world.
OUR VISION
We believe that together we can unite and inspire the world through Gratitude.
OUR FOCUS
Our Focus
"Now is the time to show appreciation and return kindness. Now is the time to make sure we use our voice and platforms the wisest way possible and use our power to empower others."
Lu Urdaneta, CEO
MEET OUR BOARD OF DIRECTORS
LU
URDANETA
CEO AND CHAIR
MARC
LÓPEZ
TREASURER
IVIS
MENDOZA
SECRETARY
JAVIER
URDANETA
BOARD MEMBER
MELISSA NUÑEZ
BOARD MEMBER