Customer Support
CUSTOMER SUPPORT
Q. How do I contact Customer Service?
A. Email your questions or comments to:
For ENG: support@monatgear.com
Para ESP: soporte@monatgear.com
For French: supportFR@monatgear.com
We will do our best to serve you within 48 Hours.
Q. What are your business hours?
A. We are available to help you with your order Monday through Friday from 8am to 5pm EST.
Q. Can I change my MONAT Gratitude Gear order after it’s been placed?
A. Changes cannot be made to your order once it is submitted, if you need to cancel your order please contact:
For ENG: support@monatgear.com
Para ESP: soporte@monatgear.com
For French: supportFR@monatgear.com
Q. My order status is "UNFULFILLED", what does that mean? When will I be able to see some updates?
A. An "UNFULFILLED" status means your order has not been picked, packed, or shipped. You will be notified via email with tracking information once a label has been created in our system.
Q. My order status says "FULFILLED", does that mean that it has shipped?
A. A "FULFILLED" status means that YOUR ORDER HAS SHIPPED. Track your shipment to see the delivery status.
Q. My order status says "PARTIAL" what does that mean?
A. A "PARTIAL" status means that part of your order has shipped out and is still waiting on the other items to ship.
PAYMENT
Q. What currency do you accept?
A. We accept US Dollars as form of payment for US and International shoppers and Canadian Dollars for Canadian shoppers.
Q. How do I pay for my order?
A. We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and PayPal, as well as debit cards with the Visa or Mastercard logo.
Q. When does my credit card get charged?
A. At the time you place your order, we’ll charge your card for the total amount including all applicable taxes and shipping charges.
Q. Does my billing address have to match the address on file with the credit card?
A. Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish ship to does not need to match your billing or credit card address.
MY ACCOUNT
Q. How do I log into the MY ACCOUNT section?
A. In the cart, click “My Account” at the top of the page.
Q. Do I have to create an account to place an order?
A. No, you do not. You can check out as a guest (see question below).
Q. Can I check out as a guest?
A. Guest checkout is available for orders that consist of only physical product. Keep in mind that no order history or reorder option is available when using guest checkout, as no account is created.
Q. Can I change my email address or billing and shipping addresses for MY ACCOUNT?
A. Yes, simply click on “My Account” at the top of the page, enter your updated information, and click the “Update” button.
Q. Does the system remember my last order?
A. Your account will have your previous orders on file for future reference.
Gratitude is more than what we do: It is who we are!
MONAT Gratitude is a growing movement of global changemakers who strive to make a positive impact for the greater good. Since it was founded in 2014 by MONAT Global, the MONAT Gratitude Foundation has grown into a movement and nonprofit organization reaching from Sydney to Seattle, Texas to Toronto, and Washington to Warsaw. Whether through donating, volunteering, or simply showing love and offering support to those in need, no contribution is ever too small and no gesture too large.
A CULTURE OF GRATITUDE & GIVING BACK
MONAT's commitment to fostering a culture of gratitude is the driving force behind everything we do. We've named our charitable organization "Gratitude" to honor the deep appreciation we hold for our biggest blessing: our incredible community. Our focus areas—education, children, and families—are the cornerstones of our efforts.
UNITING THE WORLD THROUGH ACTION TOGETHER
Together, we're rewriting the narrative of how communities can come together and uplift one another. At the core of the MONAT Gratitude Foundation is the celebration of kindness, service, and collective action. We're not just making a difference; we're actively uniting the world through the transformative force of Gratitude. The time to act is now, and the opportunity to contribute is at your fingertips.
OUR MISSION
To motivate and inspire our greater community to take action and generate positive change by partnering with visionary organizations in the areas of education, children and families that are improving the world.
OUR VISION
We believe that together we can unite and inspire the world through Gratitude.
OUR FOCUS
Our Focus
"Now is the time to show appreciation and return kindness. Now is the time to make sure we use our voice and platforms the wisest way possible and use our power to empower others."
Lu Urdaneta, CEO
MEET OUR BOARD OF DIRECTORS
LU
URDANETA
CEO AND CHAIR
MARC
LÓPEZ
TREASURER
JAVIER
URDANETA
BOARD MEMBER